MOBILE NETWORK OPERATOR:CAMTEL RECORDS GREAT ACHIEVEMENTS DESPITE MULTIPLE CHALLENGES

More so, during the year 2020, the company obtained the ISO 9001 2015 certification on the wholesale scope, and the establishment of fixed, mobile and transport business units in accordance with its concession titles:  » the outcome of this was an improvement of about 4% in customer satisfaction and more efficient processes compared to 2019. The current challenge the company is going through now is to finalize the implementation of such systems for mobile and fixed ”, Claude Boulot, Camtel’s Quality Director explained. But for Judith Yah Sunday, Chief Executive Officer of the said company, the good results recorded by the company she runs emanate from « a winning combination of top management leadership, staff involvement and customer buy-in.

CAMTEL is today known for its exceptional services to Cameroonians as far as moblile network is concerned and most recently they have introduced a new network in the market dubbed “Blue” which has been welcomed and appreciation by many. Inspite of the setbacks plaguing the mobile network sector, Cameroon can achieve a high ranking digital access, especially as the national operator Camtel has been actively working at deploying the optical fibre technology throughout the country, with Orange, MTN, Nexttel, and Vodafone through innovative initiatives.

Moreover, the different mobile telephony operators should constantly expand their network as well as coverage areas, inorder to improve the penetration rate further and curb the growing setbacks to digitalisation.

Cameroon’s digital landscape took a positive shift in May 2016 according to the National ICT Strategic Plan 2020, which recognized the digital economy as a driver for development. According to CIPESA’s overview of Cameroon’s digital landscape, the country has registered increased investments in telecommunication and ICT infrastructure, including an extension of the national optical fibre backbone to about 12,000 km, connecting 209 of the country’s 360 sub-divisions. Cameroon has also witnessed growing numbers of internet users which were estimated at around 4,909,178 in 2017, representing 20% of the total population.

In accordance with its mission, CAMTEL provides appropriate solutions to the needs of the administrations, public and private enterprises, thanks to the highly qualified human resources available to it, and to a network of high quality.

The Cameroon Telecommunications (CAMTEL) was the first to launch a mobile network in Cameroon in 1998. The operator carried out its activities in the sector without an operating permit until 2003 when the state granted on November 14, 2003, a provisional concession agreement for fixed telephone networks and services, for a period of two years, renewable once.

S.F